All orders will be dispatched from our Melbourne warehouse, which operates between 9 am to 5 pm // Monday to Friday * Australian Eastern Standard Time. AEST

Your order will be processed and dispatched by our team during these hours.

Processing Time:1 to 3 business days
Estimated Shipping Time:7 to 10 business days

Please be aware that during peak times and sale periods, our handling times for standard delivery can increase to 5-7 business days and in rare occasions slightly longer due to the high volume of orders and AUS/NZ post work loads.

Returns Checklist
We accept returns for exchange or refund if:

• Items are unused, with original tags and packaging.
• No dirt, odor, or signs of wear.
• Within 100 days of purchase.
• Purchased on our website.

Exchanges

• We can exchange your item for one of lesser or greater value.
• If the new item is of lesser value, we'll refund the difference.
• If it's of greater value, we'll provide payment instructions.
• Discounts from promotional events carry over to exchanges (price differences may apply).
• No exchanges for pre-order products.

To start a return, email us at hello@therehabmechanics.com with your order number, product details, and reason for return. We’ll provide a return label. If the return is due to a fault or damage, we’ll cover shipping; otherwise, shipping costs are your responsibility.

Please contact our team as soon as possible to make changes to your order.